Privacy Policy

Information Collection

Emerald Chat collects information in two ways:

• Automatic Collection: When you visit the website, servers automatically record data sent by your browser. This includes your device's IP address, browser and operating system type and version, language preferences, the pages you visit on the site, and the time spent on them. This information is used to identify potential abuse and gather statistical data about website usage.
• Personal Information: You can browse the site without revealing your identity. However, to use certain features like creating an account or making a purchase, you may need to provide personal information such as your name and email address. This can include account details, contact information, and payment details. You can choose not to provide this information, but it may limit your access to some features.

Use and Processing of Information

The information collected is used for various purposes, including:

• Creating and managing user accounts
• Fulfilling orders and delivering services
• Improving the user experience and products
• Enforcing terms and policies
• Protecting against abuse
• Responding to legal requests

Emerald Chat acts as both a data controller and a data processor under GDPR, depending on the situation. Processing of personal information is based on user consent, the performance of a contract, or legal obligations.

Data Management and User Rights

You have the right to manage your personal information:

• Deletion: You can delete certain personal information. This can be done through your account settings or by contacting Emerald Chat directly. However, some unidentifiable, aggregated data may be retained.
• GDPR Rights: If you are a resident of the European Economic Area (EEA), you have specific data protection rights, including the right to withdraw consent, access your data, correct inaccuracies, and request erasure of your personal information.
• California Privacy Rights: California residents have additional rights under the CCPA, including the right to request information about the personal data collected and to opt-out of its sale.
• Exercising Rights: To exercise your rights, you can contact Emerald Chat, but you may be required to verify your identity first.

Data Security and Retention

Emerald Chat employs administrative, technical, and physical safeguards to protect your information. Data is stored on secure servers. However, no internet data transmission is 100% secure. In the case of a data breach, the company will take appropriate measures, including notifying affected individuals if there is a risk of harm. Your personal information is retained for as long as needed to fulfill legal obligations and enforce agreements.

Other Important Information

• Children's Privacy: Emerald Chat does not knowingly collect personal information from children under 18.
• Payment Processing: Third-party payment processors are used to handle payment information securely. These processors adhere to PCI security standards.
• Cookies: The website uses cookies to personalize the user experience. You can accept or decline cookies through your browser settings.
• Third-Party Links: The site contains links to other resources, and Emerald Chat is not responsible for their privacy practices.
• Policy Changes: The privacy policy may be modified at any time, and continued use of the service constitutes consent to the changes.

Contact Information

For any questions or concerns about the privacy policy, you can contact Emerald Chat at: